Changing the Security Service Wait Timeout Value
The default wait timeout value for service operations in the MAILsweeper for SMTP Manager is 30 seconds. When the wait timeout value is exceeded, the Manager notifies the user that the service request has failed. If MAILsweeper for SMTP is managing large configuration files or building large LDAP Address Lists, slow Security Service start-up may cause a false failure report.
You can increase the wait timeout value to avoid this, by increasing the Security Service wait timeout value in the Windows system registry.
To increase the wait timeout value:
Stop the MAILsweeper for SMTP Receiver, Security, and Delivery services.
Close the MAILsweeper for SMTP console.
In Registry Editor select HKEY_LOCAL_MACHINE\System\CurrentControlSet\Services\SMTPSS.
On the Edit menu select New, then DWORD Value.
Rename the DWORD Value to MaxServiceStateWait.
On the Edit menu select Modify.
Select Decimal base, then Value data. Enter a new value between 15 - 1800 seconds.
Click OK.
Open the MAILsweeper for SMTP console and restart the services.